Customer Service

About Us

Since 1969, the aroma of The Coffee Company’s hand roasted coffee beans has filled Carlisle Street, and welcomed generations of customers. After 45 years of artisan roasting, we’ve become an iconic destination for serious coffee and tea drinkers, and dedicated home baristas.

In our store, every day, we hand blend and carefully roast, a selection of specialty beans from leading growers worldwide. We offer over 50 single origin, blended and green bean coffees, and over 100 loose-leaf teas and infusions, through our Carlisle Tea label.

Our Freshness Promise

We roast daily to meet demand; the same coffee that we retail, we also wholesale. In fact, we don’t warehouse any coffee at all! Each day our roaster plans a new roast list, according to what coffees are required to meet wholesale, retail, and internet customer demand - that very day. The coffee you order today will be freshly roasted - every time!

Personal Service

We are a family run business, dedicated to offering our customers speedy shipping, personalized customer service, and expert advice. With over 45 years experience in specialty coffee and tea, we will be happy to advise you on the best products for your home, business or office.

After Sales Care

We pride ourselves on providing the highest quality products and your satisfaction is important to us. If for any reason you are unhappy with a product, please contact us immediately and return the goods in the original packaging. We will either repair or replace the product, or refund your money, as appropriate in each instance. All our products are covered by statutory manufacturers’ warranties.

Secure Online Purchasing

The Coffee Company only offers payment gateways that use the latest data encryption and anti-fraud technology. We do not store any credit card information. All credit card processing is securely conducted via SecurePay, using the financial industry's Secure Socket Layer (SSL) standards.

We also offer Paypal for your convenience. Paypal utilizes the same SSL protocols with an encryption key length of 128-bits (the highest level commercially available). 

We welcome your feedback and invite you to contact us.