Terms and Conditions

Subscription Terms and Conditions

  • Subscriptions commence on the day you order.
  • Coffee will be delivered via Australia Post receipted delivery (signature required).
  • Coffee will be delivered by normal standard shipping only. Express post is not available.
  • Please provide an Australian postal address or PO Box.
  • Subscriptions are non-refundable.
  • Changes are not permitted with respect to the duration, frequency and amount of coffee ordered.
  • A permanent change to the type of subscription is permitted without altering the duration, frequency and amount of coffee ordered with 5 working days notice.
  • The permanent nominated delivery address may be changed with 5 working days notice.

250gm Free Sample Offer Terms and Conditions

  1. This free sample offer applies only to genuine first time customers within Australia who buy coffee online from 10 October 2009 until the offer ends. Please note, individuals signing up for a membership who have purchased from The Coffee Company in the past (on this site or previous iterations) will not be eligible for the free sample offer.
  2. First time customers first must sign up as new members via the Coffee Company website to be eligible.
  3. Once you have completed your membership details, each first time customer will receive an electronic promotional code enabling them to redeem their free 250g sample of our featured gourmet coffee. To redeem the offer simply enter promotional code in the Promotional Code field when placing your first ONLINE COFFEE order.
  4. Each first time customer household/business is limited to one free sample only.
  5. This offer is not redeemable for cash.
  6. First time customers' details may be used to process the free coffee sample offer, for the future promotion of Coffee Company specials and products and to improve our products and services.
  7. First time customers' details will not be otherwise distributed or used for any other purpose in accordance with The Coffee Company privacy policy.

‘Bean Counters Are Winners’ Competition 2015

How to Enter

To be automatically entered into The Bean Counters Are Winners Competition, entrants must:

  1. Become a Coffee Company Member online, or be an existing member by 14 July 2015.
  2. Visit our new website, sign in as a member and make an online purchase by 14 July 2015.
  3. In-store customers, may participate by competing steps 1 and 2 above, and selecting the ‘free in store pick up’ option at the checkout.
  4. Each individual online transaction is equivalent to 1 competition entry. Multiple entries are possible.
  5. Information on how to enter and the prize details form part of these terms and conditions of entry. By participating, entrants agree to be bound by these terms and conditions.
  6. The competition 'Promoter' is The Coffee Company ACN118 098 285.


  • 12 winners will be randomly selected.
  • The first prize winner will receive one Expobar Office Semi Auto Coffee Machine, and one Rancilio Rocky Doserless Grinder, and 1kg of coffee beans to the value of $2,150.
  • A second prize winner will receive one Rancilio Rocky Doserless Grinder, plus 500g of coffee beans to the value of $480.
  • The 10 individual runner up prize winners will each receive, one Coffee Company online gift voucher to the value of $25. Total prize value of $250.

Competition Dates

  • The Bean Counters Are Winners Competition opens on 12 May 2015 at 9am and closes on 14 July 2015 at 5pm EST.

Competition Draw

  • The promoters will randomly draw the winning names on 27 July 2015 at 6pm EST at the Coffee Company (260 Carlisle St, Balaclava VIC).
  • This prize is not transferable, exchangeable or redeemable for cash.
  • The prize may only be redeemed for products currently available on The Coffee Company website that are delivered to a postal address within Australia. The Coffee Company does not deliver outside of Australia.
  • Any unclaimed prizes will be redrawn randomly by the Coffee Company proprietors at the Coffee Company (260 Carlisle St, Balaclava VIC) on 30 October 2015 at 6pm AEST.
  • Promoter's decision is final and no discussion will be entered into.

Conditions of Entry

  • Entrants must have an Australian postal and email address to enter.
  • Employees and immediate families of the Promoter are not eligible to enter
  • If a prize winner is under the age of 18 years, the prize will be awarded to the winner's nominated parent or guardian, on the winner’s behalf.

Winner Notification

  • The winners will be notified by the Promoter by phone, email, or via The Coffee Company’s Facebook wall and will be announced in the next edition of Coffee Company e-newsletter, The Grinder.

Personal Information Collected

  • The winners may have their first name, residential suburb and State displayed on The Coffee Company website, Facebook wall and in The Grinder e-newsletter. The winners’ surnames will not be disclosed.
  • Any information collected from entrants in the course of conducting this competition will be strictly subject to The Coffee Company's privacy policy. Liability and Termination.
  • The Promoter excludes all liability for any personal injury; or any loss or damage whether direct, indirect, special or consequential, arising in any way out of the competition.
  • The Promoter reserves the right to modify, suspend, terminate or cancel the promotion, as appropriate subject to written directions from State Regulatory bodies.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. Entrants understand that they are providing their information to the Promoter and not to Facebook. The information an entrant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this promotion must be directed to the Promoter and not to Facebook. Facebook will not be liable for any loss or damage or personal injury which is suffered or sustained by an entrant, as a result of participating in the promotion (including taking/use of a prize), except for any liability which cannot be excluded by law.
  • Entry and continued participation in the promotion is dependent on entrants following and acting in accordance with the Facebook Statement of Rights and Responsibilities.


  • Authorised under permits: New South Wales No: LTPS/15/0375 & ACT TP: 15/05702